Catering Terms

These terms apply to private events and catering booked with [BUSINESS LEGAL NAME] (“Matchakova”, “we”, “us”). They work alongside our Terms of Service and Privacy Policy.

Booking

Sending the catering inquiry form is a request, not a booking. We will text you to talk through the details and confirm availability. Your date is booked once we have confirmed the details and you have paid the deposit. Until then, we may offer the date to someone else.

Deposit and payment

• Deposit: [DEPOSIT %] of the event total, due to hold your date.
• Balance: [BALANCE DUE].
• We accept Venmo or Zelle unless we agree something else in writing.

Cancellations and refunds

• Cancellation window: [CANCELLATION WINDOW] (the deadline before your event for cancelling with a refund).
• If you cancel within the window, your deposit is refunded [OWNER CONFIRM: in full or in part].
• If you cancel after the window, the deposit is not refundable.
• If you want to move your event to a new date, tell us as soon as you can. We will do our best to fit it in, depending on availability.
• If we have to cancel, for example because of illness or an emergency, we will tell you right away and refund what you have paid.

Travel

We travel to events on Long Island and in NYC. A travel fee of [TRAVEL FEE] applies beyond [FREE RADIUS]. We will tell you the exact fee, if any, before you confirm.

Setup space, power and access

Please make sure we have:

• a table or flat surface for the cart, with enough room for our setup;
• access to a power outlet, if we tell you we need one;
• a clear path from where we park or unload to the setup spot, with details on parking, stairs, elevators or building rules;
• contact details for someone who can help us on the day.

If the venue has rules we need to follow, tell us when you book.

Outdoor events and weather

If your event is outdoors, please plan for shade, cover and a flat, dry spot. If the weather makes it unsafe or unworkable to serve, we will talk with you about options, such as moving indoors or changing the date.

Guest count

Please tell us your guest count when you book, and let us know as soon as it changes. We will do our best to adjust, but we can’t promise extra supplies for a large increase close to the date. Changes in guest count may change the total.

Service hours and overtime

We serve for the hours we agree when you book. Setup and cleanup happen before and after those hours. If you’d like us to stay longer on the day, we can when our schedule allows. Overtime is charged at [OVERTIME RATE].

Allergens

Our drinks are made in a shared space and can contain milk, nuts, gluten, honey and caffeine. Please read our allergen notice, and tell us about any guest allergies when you book.

Event photos

We would love to post photos from your event on Instagram (@matchakova.li), such as the cart, the drinks and the setup. If you’d prefer that we don’t post photos of your event, tell us when you book or at any time after, and we will not post them or will take them down.

Liability

We take care in our work, but we are not responsible for things outside our control, such as venue conditions, weather, or damage that we did not cause. To the extent the law allows, our total liability for any claim related to your event is limited to the amount you paid us for it. You are responsible for any damage to our equipment caused by you or your guests.

Contact

To book or ask a question, use the catering inquiry form, email [OWNER EMAIL], or DM us on Instagram at @matchakova.li.