Terms of Service | Matchakova

These terms cover your use of this website and your orders from [BUSINESS LEGAL NAME] (“Matchakova”, “we”, “us”). For catering bookings, the catering terms apply as well.

Order requests

Submitting an order or inquiry is a request, not a purchase. Nothing is binding until we text you to confirm. If we can’t fill your request, we will let you know.

When you submit a form, you will see “Request received! We’ll text you to confirm.” That message means we got it, not that it is confirmed.

Payment

There is no online payment on this site. You pay by Venmo or Zelle at pickup or delivery, unless we agree something different with you in writing, for example a catering deposit.

Prices, flavors and hours

Prices, flavors, pop-up dates and ordering hours can change without notice.
Menu items sell out, and we may mark an item as sold out at any time.
We try to keep the site current, but it may sometimes be out of date or contain mistakes.

SBU pickup and delivery

Pickup is at Lot 40 on the Stony Brook University campus.
Campus delivery is free when your order is $20 or more.
Orders are taken during the ordering hours shown on the order page.
Please be at the pickup spot or delivery location at the time we agree on.

Cancellations and no-shows

If your plans change, please text or DM us as soon as you can so we can stop prep and offer the drink to someone else. If you don’t show up for a confirmed pickup or delivery, we may decline future order requests from you. Catering cancellations follow the catering terms.

Allergies

Our drinks are made in a shared space. Please read the allergen notice and tell us about any allergy before you order.

Acceptable use

Please use this site and our forms honestly and fairly. Don’t:

submit false, harmful or spam requests, or requests for someone else without their permission;
try to break, overload or get around the site or its forms;
use the site for anything unlawful.

We may ignore requests that break these rules.

Limitation of liability

We make our drinks and run our events with care. To the extent the law allows, [BUSINESS LEGAL NAME] is not liable for indirect or consequential losses arising from your use of this site or our products. Our total liability for any claim is limited to the amount you paid us for the order or event the claim relates to. Nothing in these terms limits any right you have that the law does not allow to be limited.

Governing law

These terms are governed by the laws of the State of New York. Any dispute will be handled in the courts located in New York.

Changes to these terms

We may update these terms from time to time. The “last updated” date at the top of the page will change when we do. The terms in effect when you place a request are the ones that apply to it.

Contact

Questions about these terms? Email [OWNER EMAIL], or DM us on Instagram at @matchakova.li.